Best Integrated Services for Individuals or Businesses


The Best Integrated Services for Individuals or Businesses award recognizes public entities that present digital services with an aim to reduce the cost, time, and effort in accomplishing a task or a series of tasks for their end users, whether they be individuals or businesses.

Entry criteria

  • The applicant must be categorized as a public entity in the Kingdom of Bahrain.
  • The service should be operational and accessible at the time of application submission.
  • This service should be provided by a public entity to individuals or businesses.

Evaluation Criteria

  • Impact of service on society
  • Diversity of channels used to provide the eService
  • Provides cost savings and efficiency solutions in resources and time
  • Demonstrates problem-solving techniques and service improvement opportunities
  • Apply creative and innovative ideas in designing and implementing the eService
  • Implementation of a continuous improvement plan
  • Maturity level of eService integration
  • eService security (ePayment transactions, information, and customer data)
  • Creative use and utilization of relevant emerging technologies
  • Showcase the degree of effectiveness and customer satisfaction (volume, value, distribution, statistics & figures, market share and other success factors)
  • Provides an effective communication mechanism with the audience
  • Customer support
  • Compliance with W3C standards