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eCitizen
Best Government-to-Government eService (G2G)
Overview
The Best Government-to-Government (G2G) award recognizes digital services presented between government entities that help to reduce cost, time, and effort by accomplishing a task or a series of tasks.
Entry criteria
The applicant must be categorized as a public entity in the Kingdom of Bahrain.
The service should be operational and accessible at the time of application submission.
The service should be provided between government entities.
Evaluation Criteria
Impact of the service on society
Diversity of channels used to provide the eService
Provides cost savings and efficiency solutions concerning resources and time
Demonstrates problem-solving techniques and service improvement opportunities
Apply creative and innovative ideas in designing and implementing the eService
Implementation of a continuous improvement plan
Maturity level of eService integration
eService security (ePayment transactions, information, and customer data)
Creative use and utilization of relevant emerging technologies
Showcase the degree of effectiveness and customer satisfaction (volume, value, distribution, statistics & figures, market share and other success factors)
Provides an effective communication mechanism with the audience
Customer support
Compliance with W3C standards